What can be posted
Short version: describe what happened to you, name the business, leave out the things that turn a complaint into a problem for you.
Post this
- What you paid, what you were told, what you got, and when.
- The business name, its address, and the department or role you dealt with.
- Invoices, texts, photos of the work, a clip of the conversation if your state allows it.
- Praise, with the same detail. A commendation with specifics is worth more than five stars.
Not this
- Home addresses, plate numbers, phone numbers, account or card numbers — yours or theirs.
- An employee's full name paired with anything about their private life.
- Crimes stated as fact when what you have is a suspicion. Write what you saw instead.
- Slurs, threats, sexual content, or anything aimed at making a person unsafe.
- Filings about something that did not happen to you, or that you were paid to write.
How review works
- Every filing is scanned at submission. A few patterns stop it at the door and tell you what to change.
- Anonymous filings and filings from new accounts wait for a moderator. Most clear within a few hours.
- Once you have standing — 40 points, earned by filings that clear — your filings post straight to the board.
- Reports from readers pull a filing back for a second read. Enough of them, or one serious one, hides it until a person has looked.
- Nothing is deleted quietly. Every action on a filing is logged with who did it and why.
If you are the business
Claim your record and you can answer any filing in public. Your answer is marked as official, sits at the top of the thread, and stays there. You cannot edit or delete a filing about you — but an answer that explains what you did about it is read by everyone who looks you up afterwards.
If a filing is false, defamatory, or exposes personal data, send a formal request and it goes to a moderator on a clock.